Privacy Policy
ALPHA KL Plumbing Enterprise (“we”, “us”, or “our”) operates the website klplumbernearme.com and provides plumbing services across Kuala Lumpur, Mont Kiara and the Klang Valley. We are committed to protecting your privacy and handling your personal data responsibly, in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.
1. Information We Collect
When you contact us, request a quotation, or book a plumbing service, we may collect the following information:
– Your name
– Phone number
– Email address
– Property or service address
– Details of the plumbing issue or service requested
– Any other information you voluntarily provide through our contact form or WhatsApp
We may also automatically collect non-identifiable technical information when you visit our website, such as your IP address, browser type, and pages viewed, through standard analytics tools.
2. How We Use Your Information
We use the information we collect to:
– Respond to your enquiries and service requests
– Schedule and carry out plumbing services at your property
– Provide quotations and invoices
– Communicate with you regarding your booking via call, SMS or WhatsApp
– Improve our website and services
– Comply with legal obligations where required
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Disclosure of Information
We may share your information only in the following circumstances:
– With our own plumbing technicians and staff, solely for the purpose of carrying out your requested service
– With third-party service providers who help us operate our website (e.g. hosting or form-processing tools), under confidentiality obligations
– Where required by Malaysian law, regulation, or a valid request from a public authority
4. Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. This includes limiting access to your information to authorized personnel only. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by Malaysian law, after which it will be securely deleted or anonymized.
6. Cookies
Our website may use cookies and similar technologies to understand how visitors use our site and to improve user experience. You can disable cookies through your browser settings at any time, though this may affect certain website features.
7. Third-Party Links
Our website may contain links to third-party websites, such as WhatsApp or Google Maps. We are not responsible for the privacy practices of these external sites and encourage you to review their respective privacy policies.
8. Your Rights
Under the Personal Data Protection Act 2010 (PDPA), you have the right to:
– Request access to the personal data we hold about you
– Request correction of any inaccurate or outdated information
– Withdraw your consent to the processing of your data, subject to legal or contractual restrictions
– Request that we limit or stop processing your personal data in certain circumstances
To exercise any of these rights, please contact us using the details below. We may ask you to verify your identity before processing your request.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
ALPHA KL Plumbing Enterprise
G-42-L, 23, Jalan Puncak Desa 1, Taman Sri Ehsan, 52100 Kuala Lumpur, Selangor
Phone: +60 10-920 9748
Email: mrwong481@gmail.com
